Here you will find the most frequently asked questions and the answers.
The answers and questions in this FAQ are subject to change.
The questions are updated on a regular basis. The answers are not intended to be part of the rental agreement. The final conditions and parts are stated in the rental contract.
Can I view the apartments?
You must be very curious what the apartments will look like! To give you an idea of the situation and homes, you can use the galleryview artist impressions and floor plans. Please note, these photos were taken in the model home of the rented and completed building J. It is not possible to just walk by during construction. There are strict safety guidelines to prevent accidents.
It is currently not possible to view.
Can I apply for housing benefit?
The apartments are rented out in the private sector. It is therefore not possible to apply for housing benefit.
Do I have to pay registration or brokerage costs?
You don't have to pay any registration fees and there are no brokerage fees. Before (or during) the signing of the rental agreement, the first month's rent and any deposit must be transferred via internet banking. A deposit is not standard and is only requested if you do not (fully) meet the income requirements or are self-employed.
The rental reservation of € 75,– can be seen as the security of an option. You will receive the rental reservation back after you have signed the rental contract, in the week before the key transfer.
What is the rental reservation?
The registration for The Mayor is free and you can start via the website.
Provisional allocation and rental reservation
We will assign homes based on your preferences and entered data. You will always receive a possible provisional allocation by e-mail. In the e-mail you will also receive instructions on how to accept the assigned home.
Based on your registration, available homes and the information you have entered will be checked. If your income matches your preferred housing and the property is available, the provisional allocation will follow. It is possible that several suitable candidates have selected the same home as their preferred home, in this case a lottery will be held. If you are not one of the lucky ones who is allocated a house in the first round, you will automatically be placed on the reserve list.
If you are one of the lucky ones who has been allocated a house and you choose to accept the provisional allocation, you will be asked to pay the rental reservation of € 75. With this rental reservation you confirm the acceptance of the assigned accommodation. The house is then only reserved for you!
You will receive the rental reservation back after signing the rental contract, at the latest one week before the delivery of your home.
After acceptance of the assigned home, you will receive a confirmation by e-mail containing the instructions for completing the rental procedure. This can be done on the basis of documents supplied by you or via a link to the Huurcheck environment of The Mayor. As soon as this applies, you will receive more information about the Huurcheck environment. This is a secure environment via a link with your DigiD. The information that is necessary for the assessment for renting a home is shared here. It is possible that you will be asked for additional documents needed to assess the income situation. We check your data for authenticity and look at your income situation and payment history. The result of this assessment will follow no later than 7 working days, provided that all necessary information and documents have been made available by you. If documents are still missing, the assessment may take longer. If falsifications emerge during this review, the rental reservation will not be returned.
After positive completion of the assessment and file checks, the lease is offered. If you decide not to accept the offered contract after positive completion of all checks, the rental reservation will lapse and it will not be returned.
I want to rent an apartment. What should I do?
All homes in The Mayor are fully rented. Registration is no longer possible.
The registration is online. This is comparable to a paper registration, which is often used. But digital processing allows us to respond faster and you can easily organize everything from home. The registration consists of several parts and various checks are carried out in these steps:
You register via the website. You select the available homes via the home finder that match your income situation. During the registration period you can select homes and fill in the missing information. We ask for proof of income when registering. If you are employed, we would like to see it insurance report from the UWV meet. If you are an independent entrepreneur, we would like to see your most recent income statement. The other documents that are required will follow later after you have accepted the property. Have you signed up for the newsletter before? Then use the same e-mail address for registration.
If you have already registered (for the previous phase), we would like to ask you to update your registration with data and documentation that currently applies to your situation. Log in with the e-mail address and password used this link. View the offer via the home finder and adjust your preferences via the portal. We ask for proof of income at this stage. The other documents that are required will follow later after you have accepted the property.
The provisional allocations will be announced by mail
When you receive a preliminary assignment, you can then accept or reject it. If you have accepted the provisional allocation, we will then perform the extensive final credit check. This means, among other things, that we check, for example, BKR registrations and call employers if necessary.
When your file has been fully approved based on the credit check, you will receive an email about the approval and you will be presented with the rental agreement digitally for signature. You sign this digitally using IDIN. Changes by the tenant to the rental agreement are unfortunately not possible.
Prior to delivery, you will receive detailed information about commissioning, relocation, energy contracts, etc. If possible, you will receive a message by email at least 4 weeks before the key transfer. During the key transfer, your proof of identity is scanned according to AVG guidelines for authenticity and registration in missing persons.
When will the apartments be delivered?
Buildings H and J will be completed in 2022. There are no homes available.
Buildings C, E and F will be completed from Q2 of 2023. Building F was the first to be completed in April 2023. Building E followed in July 2023 and building C was completed on November 16, 2023.
Many construction professionals work daily to deliver these beautiful apartments on time. But there may be unforeseen circumstances that delay or speed up construction. You can think of weather conditions such as strong wind or frost, but also the delivery of finishing material.
During the construction activities, the contractor will ensure safety in the entire area and will try to keep the nuisance to a minimum.
Are storage rooms available?
Each apartment has an external storage room in the basement.
Are parking spaces available?
A parking space is available for each apartment of The Mayor in the closed, secure parking garage under the building. Access to the building is electronically controlled by means of camera and access systems. It is not possible to rent an apartment without a parking space. Provisions are made for 25 electric charging stations.
The parking spaces in the parking garage of The Mayor are narrower than the parking spaces that you find in public garages or at street level. This has to do with the fact that this is a transformation object of the former KPMG office building, whereby the (concrete) construction and the parking basement have been maintained.
This is also a resident's parking garage for which different standards apply than for a public garage.
Can I get a parking permit for parking on the street?
It is not possible to apply for a resident permit. This is because The Mayor has its own parking space.
How does the registration work?
Choose your preferred homes. You do this via the home finder, by clicking on “home finder” in the menu. You can click on the houses here. You can then add the house to your favorites by clicking on the heart, the houses will then be added to your registration. At the bottom of the screen you will see that the house(s) have been added to your preferences by the number in the register menu item. When you have added your preferences (minimum 1) click register to start registration. Enter your e-mail address here (note, the same e-mail address you may have used before for the pre-registration). You will then receive an email with a link to create an account for your online personal file.
If you have already registered (for the previous phase), we would like to ask you to update your registration with data and documentation that currently applies to your situation. Log in with the e-mail address and password used this link. View the offer via the home finder and adjust your preferences via the portal.
View steps 2 to 4 below
Step 2: Complete Enrollment
In your online file, you can add your details for a new registration or update the existing details for an existing registration.
When you have filled in all the information in your file, you add proof of income to the registration. If you are employed, we would like to see it insurance report from the UWV meet. If you are an independent entrepreneur, we would like to see your most recent income statement. This is an important part of the registration. Without this document, we cannot assess your file and provide a provisional allocation. Your other documents are therefore only needed after you have accepted an assignment (with the exception of proof of income).
Step 3: Online personal file
Once your registration has been completed, your registration will be locked and you cannot make any changes to your registration. Do you want to reopen your registration? Send a reopening request to firstname.lastname@example.org. You will find all developments and updates regarding the allocation process in your online file. As soon as a new development takes place, you will always receive an email with a link to your personal online file.
Step 4: Result
As soon as an allocation is possible, you will receive a message by email. If we can allocate you a home, in addition to the e-mail with the provisional allocation, personal contact will also be made for the follow-up. Subsequently, the file checks are carried out by us on the basis of a link with the Huurcheck environment. You will receive the mail to this environment after you have accepted the assignment. All checks are then performed. You will receive the final result no later than 7 working days after your file is complete (all necessary documents for verification).
You will be notified as soon as the rental contract is ready. As much as possible, you will be notified of the final delivery date 4 weeks before delivery.
Which documents do I need?
Proof of income is sufficient when registering. The allocation follows on the basis of the information entered in the registration form. After acceptance of the assignment, additional documents are requested with which the checks are carried out.
Are you employed?
Are you retired/entitled to state pension?
For self-employed, self-employed, director/shareholders
As an entrepreneur you can prove your income with a income statement of the tax authorities for the two most recent years. You can request this form free of charge via the tax telephone number 0800 0543 or by logging in to Mijn Belastingdienst with your DigiD. Please note: you can only request this document with a DigiD.
Do you not have an income statement? Then an auditor's report with annual accounts is required.
You must submit the following documents to your own company in addition to the standard documents:
Do you have an owner-occupied home?
In that case, the income must be sufficient to bear the mortgage costs and the rental costs. The following situations are possible for an owner-occupied home and you must upload the following documents:
The house has been sold:
You hold the mortgage:
In the event of a divorce, it is important that you can substantiate your financial position on the basis of the divorce agreement or mediator's statement, so that we can determine whether there are sufficient financial resources to bear the rent in relation to the income.
The freely available assets in a Dutch bank account by means of a copy of the statement.
How do I ensure that my documents comply with the AVG legislation?
To prevent identity fraud, it is important to provide documents that comply with the GDPR guidelines. This means, among other things, that your citizen service number and passport photo may not be visible. For this you can use the CopyID app of the central government. In addition, it is important to submit the documents via the secure online file and not by e-mail
Why is the registration digital?
We strive to make the rental process as digital as possible. Thanks to digital processing, we can respond faster, support you better and you can organize everything from home. It goes without saying that we are also happy to speak to you personally and help you, both digitally and personally, in finding the perfect home for you.
What conditions do I have to meet to be eligible?
To be eligible for an apartment in The Mayor, it is important that you can meet the income guidelines and do not have a negative BKR registration.
What are the income guidelines for renting?
To rent an apartment, the following income requirements apply:
With a net monthly rent up to and including € 600, 4,5 times the net monthly rent applies
capacitor positive (+) lead
For the excess above € 600, the following applies: 3 times the net monthly rent
Gross monthly income (The partner's income is counted for 100%.)
Single person household:
With a net monthly rent up to and including € 600, 4 times the net monthly rent applies
capacitor positive (+) lead
For the excess above € 600, the following applies: 3 times the net monthly rent
gross monthly income
Example net monthly rent of € 1.250:
€600 x 4,5 = €2.700 plus 650 x 3 = €1.950. This way you arrive at a gross required monthly income of at least € 4.650 ( € 2.700 + € 1.950)
Can I rent a rental apartment as a temporary worker?
Because a rental contract is entered into for a minimum of 1 year, it is important that you can also pay the rent in the longer term. That is why we can only take into account income from permanent employment (minimum 12 months). It is therefore not possible to rent an apartment in one of our complexes with a flexible employment contract.
Can I get a rental property as a student?
No, it is only possible to rent with sufficient income according to the income guidelines, whereby a maximum of 2 incomes may be regarded as a common income. Also, no more than two tenants may be registered at an address.
A loan through DUO cannot be counted as income.
Unless these requirements are met, it is not possible for students to rent a house. Unfortunately, no guarantees by third parties (parents) are accepted.
Can I share a home with a friend or colleague?
No, it is not possible to share a house. We only rent out to long-term relationships, families and couples.
Is it possible to rent with a guarantee?
No, it is not possible to rent with a guarantee.
To be eligible for one of the apartments, you must have a fixed income that meets the income guidelines.
How are the apartments allocated?
A provisional allocation will follow after the registration period has closed. The allocation will be announced within 1 week after the closing of the registration round and will be based on the preferences, income situation and completeness of the candidate's file. If there are multiple registrations for the same property, a lottery will be held. The result of the assignment is always by e-mail.
After acceptance of the provisional allocation, the final check follows and third parties can be contacted for financial assessment. If the final assessment is positive, the lease will follow.
You sign this with Idin/Ideal. During registration, the incoming registrations are checked and the homes allocated to the potential tenants. You will hear from the rental agent whether you have been assigned an apartment.
Is a deposit/bank guarantee applicable?
A deposit is not requested by default, only in cases where extra security is required. For example, if you have a temporary employment contract or if you do not fully meet the income requirement, the amount of the deposit will be stated before you receive the contract. Do you have your own business or are you on probation? Then a deposit of 3 months gross rent is requested as standard.
What is the minimum rental period?
You rent for a minimum of 1 year. After that, the lease can be terminated as of the first of the following month + 1 month. An example: you indicate on April 19 that you want to terminate the lease, then the lease will end on June 1.
Are there any service costs in addition to the rental price?
Yes, certain costs are shared for the communal areas that all residents use. For example for maintenance of the outside area, cleaning entrances & stairs. These costs are paid from the service costs. You will always receive a separate statement and an annual overview of the service costs. The composition of the service costs is determined in a legal framework. More information can be found on the website of the national government.
The advance service costs are €125 per month.
Does the rent include gas/water/electricity?
No, the price on the website is the basic rent.
Is The Mayor secured?
Yes, The Mayor is a secure building. Access to the buildings is electronically secured by means of an access system. The main entrance has sliding doors that can be opened with a tag, or the videophone system from the house. Access to the parking garage is secured and monitored by a camera system. In addition, the buildings and immediate surroundings are monitored at regular intervals by the on-site hospitality team.
Are the images on the website of the relevant property?
The images are Artist Impressions. Intended to give you an impression of what a home can look like. It is not necessarily a representation of the home you have chosen. The houses are delivered with a finished bathroom, kitchen and toilet. The walls are delivered ready to use. You can see the layout of the house on the floor plan at the house. You can see the location of the house on the floor plan.
Can I choose my own kitchen and/or bathroom?
No, the apartments will be equipped with a luxury kitchen with appliances and a modern bathroom. You can see the kitchen and bathroom layout in the floor plans of the brochure.
What do the kitchens look like?
The SieMatic kitchen has a flat door in lotus white. The layout differs per housing type. The kitchen is richly equipped with the following equipment:
– Multifunctional oven Siemens
– Separate combi microwave Siemens
– Siemens Fridge-freezer combination
– Siemens dishwasher
– Siemens Induction hob with stainless steel wall hood
– Quooker (boiling water)
The composite worktop is polished spot black. (it is possible that equipment will be replaced with equivalent quality in case of delivery problems)
What do the bathrooms look like?
The luxurious bathrooms are equipped with a walk-in shower with glass wall. Some homes also have a bath. The apartments have a wide sink including bathroom furniture and heated mirror. Depending on the type, the apartments have a single or double tap at the washbasin. You can see this on the maps.
How are the walls and ceilings finished?
The walls are delivered sauce ready. The ceilings have white spraying. The ceiling height in the corridor areas is approximately 2.60 meters. In the living and common areas approx. 2.90 meters
Do I have to lay a floor myself and what do I have to take into account?
The apartments will be delivered without a floor. As a tenant, you therefore lay these yourself. Laminate is allowed, provided a correct subfloor is used. Please note that the apartments are heated by underfloor heating. The floor covering must be suitable for this.
Are the homes furnished?
No, the houses are delivered without furniture.
What kind of heating system is in the houses?
The homes are connected to the thermal energy storage system for heating and cooling. The operator becomes ETECK. As a tenant, you conclude a delivery agreement with ETECK yourself.
How is the ventilation in the homes arranged?
It concerns a collective ventilation system on the roof of every building. This contains the filter systems, and the home contains an adjustment unit.
Can the windows open?
Yes, all windows can be opened, on the north side there is an extra window that can be opened behind the frame as sound insulation, this one can also be opened.